Responsible Gaming
Gaming Should Be Entertainment
At Cocoa Casino, we believe that gaming should always be treated as entertainment, not as a way to earn money or solve financial problems. While we want you to enjoy our games, it's important to gamble responsibly and within your means.
If you find yourself gambling more than you intended or spending more than you can afford, please seek help immediately. Support is available, and there is no shame in asking for it.
Age Verification
You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use Cocoa Casino. We take age verification seriously and comply with all UK gambling regulations.
If you are under the legal age for gambling in Great Britain, you must not use this website or create an account.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, it may indicate a problem with gambling:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from family or friends
- Gambling with money intended for bills, rent, or essential expenses
- Spending increasing amounts of time or money on gambling
- Feeling anxious or irritable when trying to reduce or stop gambling
- Unsuccessful attempts to cut back or control your gambling
- Using gambling to escape stress, anxiety, or depression
- Borrowing money to fund gambling activities
- Lying to others about the extent of your gambling
- Neglecting work, education, or relationships due to gambling
If you experience any of these signs, please reach out for support.
Self-Help Tools Available
Cocoa Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specified period
- Reality Checks: Receive regular notifications during your gaming session to remind you how long you've been playing and how much you've spent
- Self-Exclusion: Take a break from gaming by excluding yourself from your account for a set period or indefinitely
- Account Closure: Permanently close your account if you wish to stop gaming entirely
To access these tools, log into your account and navigate to the Responsible Gaming section, or contact our customer support team.
Support Organisations
If you are struggling with problem gambling, confidential support is available from the following organisations:
United Kingdom
- GamCare – Free, confidential support and counselling for problem gamblers and their families
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – The National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Register to self-exclude from all GamStop-registered operators across the UK - National Problem Gambling Clinic – NHS-funded specialist treatment service
Based in London with remote support available across the UK
Other Regions
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information and support for problem gambling
Need Help?
If you or someone you know is struggling with problem gambling, please reach out for help. There is no shame in seeking support, and trained professionals are available to assist you.
Contact GamCare today on 0808 8020 133 (free, 24/7) or visit www.gamcare.org.uk
Alternatively, register with GamStop at www.gamstop.co.uk to self-exclude from all registered online gambling operators in the UK.
Remember: problem gambling is treatable, and support is always available.